Introduction
Elite Class Rides ("we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
1. Types of Personal Information Collected
We collect various types of personal information from clients, including:
  Name
  Contact details (email address, phone number)
  Payment information (credit card details, billing address)
  Pickup and drop-off locations
  Booking history
  Special requests (such as child seat requirements)
  Feedback and communication history
We do not collect sensitive information such as racial or ethnic origin, political opinions, religious beliefs, or health information unless required by law or with your explicit consent.
2. How We Collect Personal Information
We collect personal information through the following methods:
  Online booking forms
  Phone and email inquiries
  Direct communication with drivers or staff
  Payment processing systems
  Cookies and web tracking technologies when you visit our website
3. Purpose of Collection
We collect personal information to:
  Process and manage bookings for transportation services.
  Communicate with you regarding your bookings, confirmations, cancellations, or any changes.
  Process payments securely.
  Provide customer support and respond to inquiries.
  Improve our services by analysing feedback and booking trends.
  Comply with legal obligations and resolve any disputes that may arise.
If we need your personal information for purposes not outlined here, we will seek your consent.
4. Disclosure of Personal Information
We may disclose your personal information to:
  Our drivers and staff for the purposes of providing transportation services.
  Third-party service providers (such as payment processors or IT service providers) who assist us in running our business.
  Government authorities or law enforcement if required by law or in the event of a dispute or investigation.
We will not share your personal information with third parties for marketing purposes without your consent.
5. Storage and Security of Personal Information
We take the security of your personal information seriously. We store your personal data in secure systems, and we implement the following measures to protect it:
  Encryption of payment information
  Secure server environments
  Access control policies to limit access to personal data by authorized personnel only
  Regular monitoring and security audits
Despite these precautions, we cannot guarantee the security of information transmitted over the internet, and you provide information at your own risk.
6. Cookies and Web Tracking
Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device when you visit our site. We use cookies to:
  Recognise your device during subsequent visits.
  Remember your preferences.
  Track website traffic and usage patterns.
You can adjust your browser settings to disable cookies, but this may affect the functionality of our website.
7. Access to and Correction of Personal Information
You have the right to access and correct any personal information we hold about you. To request access or correction, please contact us using the details provided below.
We will take reasonable steps to correct any inaccurate or outdated information. Access requests may be subject to an administrative fee to cover the cost of processing.
8. Direct Marketing
We may use your contact details to send you promotional material about our services. If you do not wish to receive marketing communications from us, you can opt-out at any time by:
  Clicking the "unsubscribe" link in marketing emails, or
  Contacting us directly at info@eliteclassrides.com.au
Once you opt-out, you will not receive any further marketing materials but will still receive communications related to active bookings or transactions.
9. Cross-border Disclosure
Elite Class Rides may, in some cases, disclose personal information to third-party service providers located overseas (e.g., cloud storage providers). We take reasonable steps to ensure that these providers comply with Australian privacy laws or are subject to laws with equivalent protections.
10. Data Retention
We retain personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once personal data is no longer needed, we will take reasonable steps to destroy or de-identify it securely.
11. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting. It is your responsibility to review this policy periodically for any updates.
12. Complaints and Contact Information
If you have any questions or complaints about how we handle your personal information, or if you would like to access or correct your personal data, please contact us at:

Email: info@eliteclassrides.com.au
Phone: +61 468 798 302
Mail: 960 Lytton Road Murarrie Brisbane Qld Australia 4172