Question 1

How far in advance should I book?

Accepted Answer

For airport transfers and standard rides, one hour is plenty. For weddings, roadshows or Limo requests we recommend 48 hours notice.

Question 2

What's included in the fare?

Accepted Answer

Chauffeur, vehicle, fuel, tolls, complimentary bottled water and 15 minutes of pickup wait time. Airport pickups include 60 minutes free plus flight tracking.

Question 3

Can I cancel or reschedule?

Accepted Answer

Yes — cancel free up to 4 hours before pickup. Reschedules are unlimited from your dashboard.

Question 4

How do payments work?

Accepted Answer

Instant bookings are prepaid via secure Stripe checkout. Corporate accounts can request monthly invoicing on the Contact page.

Question 5

Do you cover regional pickups?

Accepted Answer

We service Greater Brisbane and South East Queensland, including the Gold Coast, Sunshine Coast, Ipswich and the Scenic Rim. For interstate or longer regional runs use “Request a Quote” on the booking page.

Question 6

What if my flight is delayed?

Accepted Answer

We track your flight in real time. If it's delayed, we're delayed — with 60 minutes complimentary waiting time before any extra charges apply.

Question 7

Is the service discreet?

Accepted Answer

Extremely. NDAs available on request. We regularly move C-suite executives, artists, and high-profile clients.

Answers, before you ask.